Privacy Policy 4bet – Malaysia Player Data Protection
Your privacy is our priority. This document explains in detail how 4bet collect, store, use, and protect every member's personal information to the highest internationally recognised security standards.
Privacy Policy Summary
- Your data is used solely for platform operations and is never sold to any third party.
- All information is stored using industry-grade encryption on fully protected servers.
- You have the full right to access, amend, or request deletion of your personal data.
- 4bet fully complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
- Cookies are used to enhance the user experience and can be managed through your browser settings.
Our Privacy Commitment
4bet's 6 Core Data Protection Principles
From data collection through to deletion, every step is designed to keep your information safe and used responsibly.
End-to-End Encryption
All data transmitted between your device and our servers 4bet is protected using TLS 1.3 and AES-256 encryption. Your login credentials, banking details, and personal data cannot be read by any external party while in transit.
Secure Data Storage
Data is stored on fully secured servers with layered access controls. Only specifically authorised personnel may access sensitive information, and every access is logged for internal audit purposes.
Full Control in Your Hands
You may request a copy of your personal data, correct inaccurate information, or request account deletion at any time. Such requests are processed within 14 working days via official support channels 4bet.
No Sale of Data to Third Parties
4bet does not sell, rent, or trade members' personal information to any third party for marketing or commercial purposes. Data is only shared when required by law or to complete your transactions.
Malaysia PDPA Compliance
This Privacy Policy is prepared in accordance with the requirements of the Personal Data Protection Act 2010 (PDPA) Malaysia. Your rights as a data subject are fully recognised and respected in every aspect of platform operations.
Immediate Breach Notification
In the event of any security incident involving your data, 4bet will notify you within the timeframe required by law. Our security team operates around the clock to detect and respond to any threats.
Note: This Privacy Policy describes our data protection practices 4bet and applies to all members using our platform via the website or mobile app. Please read this document together with Terms and Conditions us.
1 Introduction
4bet deeply values the privacy of every member using our platform. We understand that personal information is a trust placed in us, and we are committed to managing it with full integrity and responsibility.
This Privacy Policy explains the types of data we collect, why it is collected, how it is used, and the measures we take to keep it secure at all times. This document is written in English to ensure it is easily understood by all our members across the country.
By registering or continuing to use the platform 4bet, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any terms herein, please discontinue use of the platform and contact us for account closure assistance.
2 Data We Collect
4bet only collects data that is strictly necessary to deliver quality services, comply with legal requirements, and protect the security of all parties. We do not collect excessive or irrelevant data.
Data You Provide Directly
- Full name, date of birth, and identity card or passport details (for the KYC process).
- Email address, phone number, and residential address.
- Bank account or digital wallet details for deposit and withdrawal purposes.
- Account password (stored in encrypted form — we do not store plain-text passwords).
- Any communications you send to our customer support team.
Data Collected Automatically
- IP address, device type, operating system, and browser version.
- Login session data including time, approximate location, and session duration.
- Wagering activity history and transaction records within the platform.
- Cookie and related tracking technology data (see Section 6).
- Error logs and diagnostic data for technical maintenance purposes.
| Data Type | Example | Primary Purpose |
|---|---|---|
| Identity Data | Name, IC, date of birth | KYC verification & legal compliance |
| Contact Data | Email, phone, address | Account communication & support |
| Financial Data | Bank accounts, e-wallets | Deposit & withdrawal processing |
| Technical Data | IP, device, browser | Security & fraud prevention |
| Behavioural Data | Wagering history, sessions | Service improvement & responsible gaming |
3 How We Use Your Data
Collected data is used responsibly and limited to the stated purposes. 4bet does not use your data for purposes unrelated to the provision of platform services.
- Account management: Creating, verifying, and securely maintaining your member account.
- Transaction processing: Processing deposits, withdrawals, and all other financial transactions.
- Legal compliance: Meeting KYC, AML, and reporting requirements to relevant authorities when required.
- Platform security: Detecting suspicious activity, preventing fraud, and protecting the integrity of the platform.
- Customer support: Responding to inquiries, resolving complaints, and providing technical assistance.
- Responsible gaming: Monitoring betting patterns to identify signs of problem gambling and offer appropriate assistance.
- Product improvement: Analysing aggregate usage data to improve platform features and the user experience.
- Marketing communication: Sending promotional information and exclusive offers only to members who have consented to receive them.
Opt-Out Options: You may opt out of receiving marketing communications at any time by contacting our support team. Unsubscribing from marketing will not affect essential operational communications related to your account.
4 Data Sharing with Third Parties
4bet does not sell your personal data. However, in the course of operating the platform, we work with several categories of trusted third parties who are bound by strict confidentiality agreements.
Parties That May Receive Your Data
- Payment processors: Financial institutions and payment gateways that process your deposit and withdrawal transactions.
- Identity verification providers: Third-party KYC services that assist in verifying the identity of new members.
- Cloud service providers: Server infrastructure that stores data securely under strict data security agreements.
- Legal authorities: Government agencies, courts, or regulatory bodies when lawfully required by law.
- Analytics providers: Services that help us understand platform usage in an aggregated and anonymised manner.
Important: All third parties working with 4bet are required to comply with data security standards equal to or higher than our own. They are not permitted to use your data for any purpose other than the agreed services.
5 Data Storage & Security
The security of your data is a responsibility we take seriously. 4bet continuously invests in security infrastructure to ensure your information remains protected at all times.
Technical Security Measures
- Data in transit is encrypted using TLS 1.3 protocol.
- Stored data is encrypted using AES-256.
- Two-factor authentication (2FA) is available and encouraged for all member accounts.
- 24/7 security monitoring with automated intrusion detection systems.
- Periodic penetration testing conducted by independent security experts.
- Encrypted data backups and tested disaster recovery procedures.
Organisational Security Measures
- Role-based access control — staff can only access data required for their specific duties.
- Mandatory data security training for all staff.
- Binding confidentiality agreements apply to all employees and contractors.
- Acceptable use policy for all internal systems.
6 Cookies & Tracking Technologies
4bet uses cookies and similar tracking technologies to enhance user experience, ensure session security, and understand how our platform is used.
Types of Cookies We Use
- Essential cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
- Performance cookies: Collecting information on how you use the platform to help us improve its functionality.
- Functional cookies: Saving your preferences such as language, display settings, and game preferences for a more personalised experience.
- Analytics cookies: Enabling us to understand aggregate usage patterns in order to develop relevant new features.
You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
7 Your Rights
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have certain rights regarding your personal data held by 4bet. We fully respect and facilitate the exercise of these rights.
Right of Access
Request a copy of all personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of data when it is no longer needed for its original purpose.
Right to Object
Object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability
Receive your data in a machine-readable format for transfer to another platform.
Right to Restriction
Request restriction of your data processing while an investigation or dispute is ongoing.
How to Exercise Your Rights: To submit any privacy rights request, please contact our customer support team 4bet via live chat on the platform. All valid requests will be processed within 14 working days.
8 Children's Data Protection
Platform 4bet is strictly for individuals aged 18 years and above. We do not intentionally collect or process personal data of minors. If we discover that we have collected data from a minor, the relevant account will be immediately closed and the data will be deleted.
Parents or guardians who discover that their child has registered an account at 4bet should contact us immediately so that appropriate action can be taken without delay.
9 Third-Party Links
Platform 4bet may contain links to third-party websites or services such as game providers and payment partners. This Privacy Policy applies only to the 4bet platform only.
We are not responsible for the privacy practices of any third party. We encourage you to read the privacy policy of each website or service you visit independently, especially before providing any personal information to them.
10 Data Retention Period
4bet only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.
- Active account data: Stored for as long as your account remains active and for a defined period following closure.
- Financial transaction records: Stored for a minimum of 7 years in accordance with Malaysia's accounting and AML legal requirements.
- KYC Documents: Stored for a minimum of 5 years after the business relationship has ended.
- Support communication logs: Stored for 3 years for reference and dispute resolution.
- Cookie data: Duration varies by cookie type, from a single session up to a maximum of 2 years.
Once the retention period expires, data will be securely deleted or anonymised using methods that ensure it cannot be recovered.
11 Privacy Policy Amendments
4bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Members will be notified of any material changes via in-platform notifications or email at least 7 days before it takes effect.
The "Updated" date at the top of this page indicates when this Privacy Policy was last revised. We encourage you to review this page periodically to stay informed about how we protect your information.
12 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how 4bet handling your personal data, please contact our team through the following channels:
- Live Chat: Available on the platform 24 hours a day, 7 days a week — the fastest way to get a response.
- Support email: [email protected] — for written enquiries requiring documentation.
- Help Centre: Visit the page FAQ for answers to frequently asked questions about privacy and account security.
We are committed to responding to all privacy-related inquiries within 3 working days. For formal requests relating to data rights under the PDPA, the processing period is up to 14 working days.